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Will the charges for activities such as moving my service remain the same?
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If you wish to change your payment day we can easily do that for you by simply emailing us at If you are on a prepaid plan, your account will be transitioned to monthly billing once your prepaid amount is used up. If you are on monthly billing, there will be no changes to your billing period and dates.įor other billing frequencies (such as quarterly, semi-annual, or annual), your account will be transitioned to monthly billing and charges will begin after your current billing period ends. Account ID Number (will appear on your first Xplornet invoice)įor cheque payments after April 24, 2018, please note the new mailing address:Į7M 6B5 Will there be any changes to my billing period?.You will need the following information to make payments via online banking after April 24 th, 2018: Please do not send any online banking payments through to Cable Cable after this date.
IZOOM INTERNET UPDATE
If you currently pay via online banking, you will be required to update your online banking information as of April 24, 2018.
IZOOM INTERNET UPGRADE
You will be able to upgrade to other Xplornet services as they become available in your area. Will I be able to upgrade my service with Xplornet? If you choose to switch packages, an equipment upgrade may be required. We’ve designed the transition to be as seamless and easy for you as possible. You can continue to use the same Internet service equipment that you currently have in your home or business. As we continue to innovate using the latest technology, we may upgrade and replace older technology, in which case we may provide you with alternate Internet solutions that may require you to sign a contract. There is no need for you to sign a new contract under your current service. If my current plan includes unlimited data usage, will I continue to receive unlimited usage?Īs part of this transition, there is no change to your service, the plan you subscribe to (speed and data) and the monthly fee you pay today. Click here to review policies such as the Terms of Service, Privacy Policy and Traffic Management Policy. To help you become familiar with the policies that apply to your service, we’ve placed this information in one convenient place. Where can I find more details about policies on my Internet service? The Xplornet network will be providing you with your Internet access services following April 24 th. Will all of my Internet services switch to Xplornet? Your current Internet plan and fee will not change. Will there be any changes to my Internet plan and fee?
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Looking for something specific? Use the quick links below to jump to that section on this page: If you have any questions that are not resolved through the below FAQs, please reach out to us at 1-86 or send an email to our support team at and together we can solve your queries. Our goal as your new Internet service provider is to keep you connected to what matters most. Below is a list of Frequently Asked Questions (FAQs) detailing what you can expect from this transition. We want to thank you for your patience during the changeover period and that you continue to enjoy fast, reliable, high-speed Internet. We are pleased to inform you that on April 24, 2018, your Internet services transitioned to the fast and reliable Xplornet network. purchased the fixed wireless Internet access assets of Cable Cable, and welcomed Cable Cable’s fixed wireless business to the Xplornet family! Following the closing of this purchase, Cable Cable provided various transition services until such time as these customers transitioned to the Xplornet network. On January 31, 2018, Xplornet Communications Inc.